1. Terms of payment
   1.1 In advance upon signing of the contract.
   1.2 The Customer must make immediate payment upon receipt of the invoice.
   1.3 If The Customer fails to make full payment on the due date, then without prejudice to any other right or remedy available to The Contractor, The Contractor shall be entitled to:
   1.3.1 terminate the Maintenance or suspend any further Services or other obligations to The Customer (without being liable to The Customer for any losses so caused);
   1.3.2 at its sole discretion, apply any monies received from The Customer in relation to the Maintenance or any other contract or agreement between the Customer and The Contractor, including but not limited to deposits or advance payments, towards the payment of the relevant invoice.
   1.4 If any part of an invoice is in dispute, the balance will remain payable and must be paid when due. The Customer has no right to set-off any claim against The Contractor from monies owing to The Contractor.
2. Scope of Work
   2.1 To carry out maintenance service to the equipment as stipulated in Annexure C.
3. Other Charges
   3.1 Charges for chemical cleaning, refill of (R22/R410/R32) gas, repair, replacement of spare parts and consumables are not included in this Agreement.
   3.2 Area Surcharge Fee of $10 is applicable per service for location at Tuas and CBD Area.
   3.3 All charges may be adjusted accordingly depending on site condition and location.
   3.4 Prices exclude special equipment/ scaffoldings/ cranes for accessibility to the air-con units’ location, work difficulty due to height or safety requirement.
4. Service Operation hours
   4.1 Servicing operations shall be conducted during office hours, which is from Monday through Saturday (excluding Sunday & Public Holidays) between 10 am to 6 pm.
   4.2 Emergency request by The Customer is chargeable after office hours.
   4.3 Inspection of air-conditioner problems will be free of charge during office hours, provided there is no pre-existing condition.
5. Work Procedure
   5.1 A signed copy of the service report will be given to The Customer after each service, other than the first service as an invoice is issued. The service report indicates the service performed and has to be verified and thereupon sign by The Customer or his/her representative.
   5.2 Any recommended repair works that are beyond the scope mentioned in this Agreement, a proposal and quotation will be forwarded to The Customer for consideration.
   5.3 Repairs not otherwise included in this Agreement, or the supply of replacement parts, including consumables will not be undertaken without our Customer’s written authority, but in the event of urgency, the Contractor will proceed upon authorization by Customer nominated.
   5.4 Spare part(s) replaced by The Contractor carry a 90-day warranty period unless otherwise stated, with limitation of replacing one time only within the warranty period if the replaced parts fail. The warranty will end upon the expiry of the Annual Contract unless the contract is renewed within the warranty period.
6. Customer’s Responsibilities
   6.1 The Customer shall ensure that The Contractor’s personnel have full and safe access to the Equipment at all reasonable times to provide the Services.
   6.2 It is The Customer’s responsibility to contact The Contractor to schedule for Maintenance.
   6.3 The Contractor will assist The Customer by reminding them through phone call when Maintenance is due however The Contractor is not responsible under any circumstances for lapsed maintenance.
   6.4 Request for a specific date and time is subject to availability.
   6.5 Maintenance that passed its schedule period is considered void.
   6.6 The Customer shall not permit any other person to carry out any work unless prior written approval first been obtained from The Contractor. The Contractor reserve the right to terminate the agreement without notice in breach of this clause.
   6.7 The Customer shall inform The Contractor at least 1 working day in advance should there is any cancellation of the scheduled appointment, if not, it will be counted as a one-time service rendered.
7. Limitation of Liability
   7.1 The Contractor will not be liable for loss or damage, consequential damages or otherwise arising from the operation or failure of the Equipment, or its controls, nor for materials or labour delays.
   7.2 The Contractor will not be liable for damages or failure of the equipment, or its controls if it is altered or repaired by The Customer or any person other than The Contractor’s authorised service representative.
   7.3 The Contractor will not be liable for any loss of belongings and valuables in The Customer’s premises. It is customers’ self-responsibility of safeguarding their belongings and valuables.

ANNEXURE B

8. Taxes
   8.1 The Contractor reserves the rights to revise the contract fee to include new taxes, levies, or charges as and when the relevant governmental authority shall implement or impose same during the term.
9. Contract Period
   9.1 3-times Annual Contract service will be completed in 9 months given another 3 months as warranty.
   9.2 4-times Annual Contract service will be completed in 10 months given another 2 months as warranty.
   9.3 6-times Annual Contract service will be completed in 11 months given another 1 month as warranty.
   9.4 The Contractor reserves the right to void all services that are not completed within 1 year from the date of the agreement. The warranty period will be until the expiry date of the contract.
10. Warranty
    10.1 Service Warranty does not cover the following:
    10.1.1 Condensation or sweating from pipes.
    10.1.2 Any damaged/part burnt due to wrong/abnormal voltage supply
    10.1.3 Any damage due to usage not following the Manufacturer’s Operation Manual
    10.1.4 Parts damaged due to normal wear and tear, corrosion, rusting, or stains.
    10.2 Warranty becomes void if alteration/modification/servicing/repair is carried out by others during the warranty period.
11. Termination
    11.1 The Contractor reserves the right to terminate The Customer’s contract if The Customer breaches any obligations hereunder. Reimbursement of the amount equivalent to the outstanding services not performed will be given to The Customer.
    11.2 The Contractor reserves the rights in not reimbursing the balance contract fee to the Customer, which is equivalent to the outstanding service not performed if The Customer terminates the contract when the service has commenced or before the Contract expiry date.
    11.3 The Customer is liable to pay a penalty fee for terminating the contract, which is equivalent to 20% of the total contract fee if the service for the Contract has not commenced.
    11.4 There will be no refund if The Customer request for a termination before the completion of the maintenance service.
    11.5 There will be an administrative charge of $15.00 for any refund process.
12. Personal Data Protection
    12.1 By interacting with us, submitting information to us, or signing up for any services offered by us, you agree and consent to The Contractor, as well as its representatives (collectively referred to herein as “Tech-V”, “we” or “our”) collecting, using, disclosing and sharing amongst themselves your Personal Data, and disclosing such Personal Data to Tech-V’s authorized service providers and relevant third parties in the manner set forth.
    12.2 From time to time, we may contact The Customer via electronic mail, telephone (call or SMS Text), to inform you about our services.
    12.3 Please note that we may still send you non-marketing messages such as services related notices.
13. Alteration to Terms and Conditions
    13.1 The Contractor may amend or vary these terms and conditions at any time by posting an amended copy on The Contractor website www.techvace.com/tnc and that The Customer will be bound by such amendments.
    ANNEXURE C
    SCOPE OF WORK FOR AIR-CONDITIONER MAINTENANCE SERVICE
    Fan Coils

ANNEXURE C

SCOPE OF WORK FOR AIR-CONDITIONER MAINTENANCE SERVICE